Refund policy

Return & Refund Policy

Last updated: August 11, 2026

At SIZIOM®, customer satisfaction is our priority. We are committed to providing high-quality automotive upgrade products and reliable customer support. If you experience any issues with your order, our team will work with you to provide an appropriate solution.

Order Cancellation

Orders can be canceled before the product has been shipped.

If you cancel your order before shipment, a full refund will be issued. Once the order has been shipped, cancellation is no longer available. Please follow our return process after receiving the product.

Return Eligibility

Returns or replacements may be available under the following circumstances:

  • The product arrives damaged or defective;
  • Parts or accessories are missing;
  • The wrong product was received;
  • The product has a fitment issue caused by incorrect product information provided by SIZIOM®;
  • The customer changes their mind or is not satisfied with the purchase (subject to the conditions below).

Returned products must meet the applicable requirements described in this policy.

Return Process

To request a return, please contact our customer service team:

Email: info@siziomauto.com

Please provide:

  • Order number;
  • Photos or videos showing the product condition or issue;
  • Photos of the packaging or product label when applicable;
  • Vehicle information if the issue is related to fitment.

Our customer service team will review your request and provide return instructions if approved.

For approved returns:

  1. Pack the product securely with all original accessories and packaging.
  2. Ship the product to the return address provided by SIZIOM®.
  3. Provide the return tracking number after shipment.
  4. Once the product is received and inspected, we will process your refund or replacement.

Defective, Damaged, or Missing Parts

If your product arrives defective, damaged, or incomplete, please contact us within 7 days after delivery.

Please provide clear photos or videos showing the issue. After verification, SIZIOM® may provide:

  • Replacement parts;
  • A replacement product;
  • A full refund, when applicable.

Incorrect Product or Fitment Issues

If you receive an incorrect product, or the product does not fit your vehicle due to inaccurate fitment information provided by SIZIOM®, please contact us within 7 days after delivery.

Please provide:

  • Photos or videos of the received product;
  • Photos or videos showing the fitment issue;
  • Vehicle year, make, and model information.

Please note:

  • Automotive products may vary depending on vehicle trim level, factory options, wiring configuration, and existing equipment. Customers are responsible for confirming vehicle compatibility before purchase based on the product description and fitment information.
  • Due to different production batches, product packaging, labels, or logos may vary slightly from the images shown on our website. If the product specifications, appearance, and functions remain consistent, these differences will not be considered a product defect.

Change of Mind Returns

If you change your mind or are not satisfied with your purchase, you may request a return within 30 days after receiving the product.

To qualify:

  • The product must be unused and uninstalled;
  • The product must be in its original condition;
  • All original packaging, accessories, and included parts must be returned.

For non-defective returns, the customer is responsible for return shipping costs.

Refunds will be processed after the returned product is received and inspected.

Installation Disclaimer

SIZIOM® products are designed for specific vehicle applications. However, installation requirements may vary depending on vehicle configuration, factory equipment, and electrical systems.

For products involving vehicle wiring, lighting, or additional functions, professional installation is recommended.

SIZIOM® is not responsible for damage caused by:

  • Improper installation;
  • Incorrect wiring or modification;
  • Unauthorized repair;
  • Misuse, accidents, collisions, or negligence.

Refund Processing

Once your returned product has been received and inspected, your refund will be processed.

Refund timing:

  • PayPal refunds may take up to 48 hours to appear in your account.
  • Credit card refunds may take 7–14 business days depending on your payment provider.

Thank you for choosing SIZIOM®. We appreciate your trust and are committed to providing reliable automotive upgrade solutions.

SIZIOM® Customer Support
Email: info@siziomauto.com
Website: https://siziomauto.com